Shipping Policy

Thank you for shopping with Prospera. We are committed to processing and shipping your order as quickly as possible.

Order Processing

All orders are processed in the order they are received.

Please allow up to 10 business days for your order to be processed and shipped. Business days do not include weekends or U.S. holidays.

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Shipping Times

After your order has been shipped, delivery times vary depending on your shipping method and destination.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Shipping Delays

While we strive to meet our shipping estimates, delays may occur due to circumstances outside of our control, including but not limited to:

• Severe weather

• Natural disasters

• Carrier delays

• Customs processing (for international orders)

• High order volumes

• Labor disruptions

• Other unforeseen events

Prospera is not responsible for shipping delays once a package has been handed over to the carrier.

Shipping Guarantee

If your order has not shipped within 10 business days of your purchase date, you may request a full refund, provided your order has not already been shipped.

Once an order has shipped, it is no longer eligible for cancellation under this guarantee and will instead be subject to our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Prospera is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Prospera is not responsible for lost or stolen packages.

If you believe your package was lost or stolen, please contact the shipping carrier directly. We will do our best to assist you in filing a claim when possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping packaging

We will review your claim and work to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local government.

Prospera is not responsible for delays caused by customs clearance.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Prospera

Email: support@prosperabrand.com

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By placing an order with Prospera, you acknowledge that you have read and agree to this Shipping Policy.